FAQ FAQ

Event Planning Process

How does the event planning process work?

We begin with a free consultation to understand your vision, traditions, guest count, and budget. Based on this, we propose a tailored service package. Once confirmed, we assign a dedicated planner to guide you through:

1.Concept & Design Consultation
2.Venue Visit & Layout Planning
3.Vendor Coordination
4.Décor & Ritual Setup
5.On-the-Day Execution & Supervision

We offer full-service planning for weddings, poojas, and cultural events—but you’re also welcome to engage us for specific services, products, or hire items that suit your preferences. Whether you’re seeking complete coordination or simply need select décor and rituals managed, we’re here to bring your vision to life—your way, with authenticity and elegance.

FAQ FAQ

Booking & Cancellation Policies

How do I confirm a booking?
A booking is confirmed once you accept our quote and pay the initial deposit (typically 30%). Remaining payments are due as per the invoice schedule.

  • More than 30 days prior: Full refund minus a $500 commitment fee
    • 15–30 days prior: 50% refund, of the 30% Deposit
    • Less than 15 days: No refund of the 30% Deposit, balances will be refunded (due to resource commitments)
    • In the case of force majeure (e.g. COVID-related restrictions), bookings may be rescheduled without penalty

    We understand that plans can change. Please don’t hesitate to reach out to us in the event of a cancellation; we will always aim to handle it fairly and with understanding. However, please note that from the moment your booking is confirmed, we begin the preparation process, which includes procuring décor, reserving equipment, and securing service partners – many of which involve upfront costs on our end.

    We kindly ask for your understanding as we balance compassion with the operational realities of event planning.

FAQ FAQ

Product Hire & Return Info

How does the hire process work?
Simply browse our Sales & Hire section and add items to your quote list. Once confirmed, we arrange delivery, setup, and pickup. All hire items are cleaned, packed, and ready for use.

Most items are hired out on a 24–48 hour basis. Longer periods may be arranged for multi-day events.

No cleaning is required. However, all items must be returned in good condition. Damage or loss will incur a replacement fee as per our hire agreement.

FAQ FAQ

Payment, Shipping & Delivery

What payment methods do you accept?

 We accept secure payments via:

  • Credit/Debit Card (Stripe/PayPal)
  • Direct bank transfer (for large bookings)
  • Invoices are emailed with a secure payment linkand automated reminders for due payments.
  • Cash Payments please do let us know ahead of time if you plan to pay us cash.

 Yes, we offer full delivery, setup, and pack-down services across Sydney, Melbourne, and other service areas. Charges will apply based on distance, complexity, and timing.

Yes, we offer Australia-wide shipping for eligible products. Delivery estimates and costs will appear during checkout. You may also opt for Click & Collect from our warehouse by appointment.